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Exercise: Select the SMQDC category that best fits the objectives, goals, or metrics listed below:
One correct answer, each question you choose from objective, goal, or metric
Number of InjuriesCorrectIncorrect
Reduce Overtime by 25% by MarchCorrectIncorrect
Improve Quality ScoresCorrectIncorrect
# of Missed CallsCorrectIncorrect
In the next 90 days, improve on-time deliveries by 50%CorrectIncorrect
Customer Survey ScoreCorrectIncorrect
Percentage of reworkCorrectIncorrect
# of employee ideas implemented per monthCorrectIncorrect
Average cycle timeCorrectIncorrect
Answer Calls within 2 RingsCorrectIncorrect
Reduce time spent processing payments to 2 hours per week in 60 daysCorrectIncorrect
Zero Injuries in the next yearCorrectIncorrect
Have 2 Backups Trained per Job by JulyCorrectIncorrect
Reduce turnaround timeCorrectIncorrect
# of hours machine is downCorrectIncorrect
Number of Near-misses ReportedCorrectIncorrect
$ spent on overtimeCorrectIncorrect
# of Ideas Requiring EscalationCorrectIncorrect
By December, increase Score on Engagement Survey by 10%CorrectIncorrect
Average processing time in minutesCorrectIncorrect
Reduce scrap by 50% this yearCorrectIncorrect
Improve Employee EngagementCorrectIncorrect
Number of Ideas to Prevent InjuriesCorrectIncorrect
Exercise: Answer the following questions given the scenario below
Scenario: A restaurant manager has been asked to increase profits and has determined one easy way to increase profits would be to go from 6 servers to 2 servers by 8pm each night (after the nightly rush). While there can sometimes be a rush of people that come towards close, the manager can pick up some of the slack if needed.
What objective is the manager trying to accomplish?
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
What is the goal the manager has set?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
What is the SMQDC category for the goal?CorrectIncorrect
Choose all of the answers that apply to the following question:
What other SMQDC measures might be impacted by this goal?CorrectIncorrect
What might be the impact of the manager’s goal on the customer?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
What might be the impact of the manager’s goal on the staff?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
Own the Gap: Write an example of a goal that had a negative impact due to a lack of dynamic tension. Are their currently goals like this in your organization?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
If you were to explain the importance of having balanced goals to your team, what would you say?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.